Here are Some of the Frequently Asked Questions.

Log4j Vulnerability Status

None of our products use the Apache Log4j or LogShell Java libraries so they are unaffected by the Log4j Vulnerability.

 

Registration Questions

Please click here for the Registration F.A.Q.

 

Our Program Stopped Running

AcroPlot will not even start and I'm receiving an error that contains "The Application was unable to load a required virtual machine component".

AcroPlot will not even start on my PC.  Could it be your antivirus is blocking it?

My program will not run or it gives me a Windows DEP Error when I try to start it.

Microsoft Windows Scripting Runtime is not properly installed Error Message

 

AcroPlot General Questions

Where Do I find the log files for the programs to aid in debugging?

Why do I see a Flattening File dialog when I print PDF files from Adobe Acrobat or Adobe Reader.

Why do I see these Buy It Now Watermarks when I print to the PDF-XChange for AcroPlot Pro Printer Driver

Why does AcroPlot not work with my Microsoft Office 2010?

 

AcroPlot AutoCAD Specific Questions

What versions of AutoCAD does AcroPlot work with?

Does AcroPlot work with AutoCAD LT?

Why Doesn't AcroPlot List My Version of AutoCAD?

Why are the AcroPlot Menus Missing in my AutoCAD?

AutoCAD's Plot Transparency Setting Produces Large File Sizes and Lower Quality.

Pros and Cons of Using Lines Merge in PDF Files.

Why is my text from AutoCAD not converting as searchable text in the PDF?

Why does my text look jagged from AutoCAD?

Why is my text missing in the bottom or right edge or shifted on the top or left edge?

Why are AutoCAD Textmasks Green or Other Colors?

Why are Images or OLE Object not Printing from AutoCAD?

Why do I get an error that it cannot find the AutoCAD Blocks Collection?

Windows 7 (and Vista) and Older Versions of AutoCAD.

 

AcroPlot Microsoft Office Specific Questions

Why does AcroPlot not work with my Microsoft Office 2010?

 

AcroPlot Matrix PDF Editor Questions

Why do I get black boxes when printing to a Postscript Printer?

Why do my lineweights not display in AcroPlot Matrix PDF Editor?

 

PDF Related Questions

What PDF Format Should I Use?

Does AcroPlot support the "Enable Commenting for Adobe Reader" feature that is in Adobe Acrobat Pro?

Pros and Cons of Using Lines Merge in PDF Files

Why do I see a Flattening File dialog when I print PDF files from Adobe Acrobat or Adobe Reader?

What is the Maximum Page Size Supported in PDF?

 

PLT  Related Questions

Working with PLT Files.